Privacy Policy

Effective date: September 28, 2026

This Privacy Policy explains how UD Packaging handles personal information in connection with plastics.udpackaging.com (the “Site”). It applies to this Site only.

Information you choose to provide

When you contact us through the Site, the contact form asks for your name, email address, phone number, and message. Please provide only the information needed for your enquiry.

We use this information to respond to enquiries, prepare or discuss quotations, provide requested support, and communicate about the products or services relevant to your request.

Information generated when you use the Site

The Site and services used to deliver it may receive technical information sent by your browser or device, such as your IP address, browser and device information, the page requested, and request timing. We use this information to operate, secure, and troubleshoot the Site.

Services used to deliver and protect the Site

The Site uses Cloudflare to help deliver and protect the Site. Enquiry forms on the Site use the Fluent Forms WordPress plugin. These services may process information needed to provide their functions.

Where a phone field is used, the Site may contact IPinfo automatically to estimate your country from your IP address and preselect a telephone country code. This can occur before you submit the form.

For information about those external providers’ practices, see Cloudflare’s Privacy Policy and IPinfo’s Privacy Policy.

Cookies and similar technologies

Services used to deliver and protect the Site may store cookies or similar data in your browser. Cloudflare may set a security cookie called __cf_bm to help distinguish automated traffic. You can manage cookies through your browser settings, although blocking security-related cookies may affect access to the Site.

How we use information

We use the information described above to operate the Site, answer enquiries, provide quotations or support when requested, protect the Site from misuse, and meet applicable legal or regulatory obligations. Where a legal basis is required, the basis may depend on the purpose of the handling and the law that applies to you.

How long we keep information

We retain enquiry information for the time reasonably needed to respond to and manage the enquiry and related business follow-up. If an enquiry becomes a quotation, order, or service matter, we assess retention in light of the relevant business record and applicable requirements. Technical and security records are retained according to operational and security needs.

Sharing and international processing

Information may be available to the people who handle your enquiry and to service providers that help operate, protect, host, or maintain the Site. We may also disclose information where required by applicable law. These parties may process information in countries other than the country where you are located, subject to the arrangements and requirements applicable to the relevant processing.

Your choices and requests

Depending on where you live and the law that applies, you may have rights to ask about, access, receive a copy of, correct, or delete your personal information; to restrict or object to certain handling; or to withdraw consent where handling is based on consent. You may also have a right to complain to a relevant authority. We may need information to verify and process a request.